Congratulations! You are off to a great start. The first and the biggest step towards improving your team’s performance is to recognize that it needs help. So, if you are already thinking of offering a leadership training programme to some of your employees, then you are in a good spot – you have promising employees who might benefit from a leadership programme, AND you are willing to help them.
The next step is equally crucial – selecting a leadership programme that works for you and your employees. There is no one-size-fits-all PERFECT training session for leadership; this training is personal and must factor in the unique needs of your organization and your team.
Here are a few pointers to help you find the right programme –
It is vital to have complete clarity regarding who, why and what of your leadership training –
You also need to know how you will assess the programme and most importantly how you will keep the momentum going after the programme is over!
Clarity on these points will help you while shortlisting a programme and a trainer.
In a leadership programme, everything rests on the shoulders of the facilitator/coach leading the sessions. You will naturally meet with several before finalizing your pick. It's important to check the references of the people involved in the training.
You need to check –
The most important thing is to interact with the facilitator/coach and assess how they would approach the leadership programme and how they would make the learning stick.
Be careful not to get swayed by just someone’s big name – they may be great at marketing themselves but may not be great facilitators. After all, you want results – not a one-off motivational talk by someone high profile.
Take the time to get to know the facilitator or the coach; you need to discuss your expectations in detail and understand how they plan to personalize and approach your specific requirements.
During your conversations, you will also build a rapport with the coach, and this is a crucial deciding factor - a facilitator-led training rests largely on the likability and social skills of the person conducting these sessions.
A good way to judge whether a particular programme will work for your team or not is to study the details of the various modules. It pays to get an understanding of how the sessions plan to tackle your goals.
One of the biggest limitations of a leadership programme is that people tend to lose steam once the programme is over. Most participants come away enthused and full of energy to implement the learnings of the training but most never get around to doing it. A programme that leaves participants with a roadmap for implementing new skills and has a follow-up plan to keep them motivated in the long run is definitely worth considering.
Building and maintaining a leadership pipeline is absolutely vital for the continued growth of any business – it makes complete business sense to invest in future leaders. But you have to do it wisely – the goals of your organization has to align with the personal needs of the participants. Ultimately you need a programme that doesn’t just inspire but also imparts critical skills that leaders need!
Don’t guess your way to a leadership training program; it's just too important for that! Bring in the experts to get your team the best. Request a free consultation by clicking the button above.
Have you ever held a job that required you to interact with customers all day long? Chances are that before you hit the floor, you underwent extensive training about the “how to” deal with customers.
You would have been trained in how to deal with angry customers, how to communicate fluently with your customers. You may have also been told to act cheerful around your customers. However what happens when a particular client need exceeds the limits of your training?
Customer orientedness is going beyond the call of duty to take care of the needs of your customers. It goes beyond all the technical skills you may have picked up. It is not just about remaining calm and positive in front of the client.
Customer orientedness stems from a deep desire to understand and help the customer. While everyone can be good at customer service, what sets some people apart is the mindset with which they interact with their customers.
Here are a few tips on how we can improve our customer orientedness.
When an employee recognizes that irrespective of whether they could actually fix the problem for the customer or not, they need to go above and beyond to make sure the customer has a great experience while interacting with them.
The best of the best are continuous learners – and not just about their own products and services. They learn about competitors, what’s the latest and greatest in the industry, and general knowledge about many things.
They continuously seek to upgrade their skills and grab every opportunity to learn. Every customer interaction for them is a learning opportunity and they continuously strive to become better with every customer.
Not every employee has that mindset coming in. Even after basic customer service training, they may still not get it. Sure, they may understand the techniques to deliver service, but don’t get the essence. A customer-focused mindset includes the desire to serve.
It includes the desire to put oneself in the position of their customers and then take actions. Great customer-oriented professionals can empathize with their customers and often feel the need to go beyond their call of duty and feel responsible for their customer’s experience.
To conclude, customer service is not an easy job and it’s not particularly easy to get everything right on the first go. However, creating a positive mindset is important and critical, and to do this, it’s necessary to put the right training in place and to ensure that the employees are happy overall.
A happy employee is one that’s much more inclined to show the empathy that good customer service needs. After all, its very rightfully said that when a business takes care of its employees, the employees take care of the customers.
Speak to us if you want your employees to develop customer orientation that results in superior customer experience.
Sometime or the other most of us have had a job where bringing yourself to work seemed like the hardest thing to do every morning. Most of us still dread Monday mornings and need to be reminded constantly to plaster a smile and act professionally.
Have you often felt unappreciated at work? Have you often felt that your boss and colleagues are trying to bring you down? Having a negative attitude not only robs us of our productivity, but it also affects our overall mental health and often has a long-lasting negative effect.
That brings us to the question, what is a positive attitude? How does one maintain a positive attitude?
Not every work comes with a great working atmosphere. So how do we cope with negativity around us? A positive attitude is something that goes above and beyond being cheerful. A negative attitude is often a result of having a fixed mindset. No one should live in a constant state of “fight or flight”, but negative attitudes create exactly that scenario.
Here are some easy ways to help you change and imbibe a more positive attitude at work
Be nice to others. It’s important to be mindful of the words we use. During conflicts, using “I” statements help us articulate our thoughts better. It takes the blame off the other person and allows for an explanation. Also, when we might be tempted to say something, it always a good thing to hold our tongue in cheek. The language we use every day has a great effect on how we think about ourselves, our work, and those around us.
There is a huge difference between criticism and constructive feedback. Try to give feedback about the behavior and less about the person. If you are being targeted mindlessly because of your membership to a particular age, race, gender, sexual orientation, language or region, do not stoop to the level of the others. Stay above and focus on the outcome of your work. Let your success make the noise.
You continue to stay in your own lane and keep up the great work. Choose your arguments wisely. Not every provocation requires a retaliation. Stay away from gossip. Maintaining a positive attitude at work means that you are a team player who treats all team members with respect. By refraining from joining a gossip circle, you can ensure that you maintain that level of respect. Stay away from the rumor mills and hold yourself back from passing that personal comment to someone you dislike.
How you respond to a situation depends on who you are. While it’s easier to get carried away with the situation and react strongly, it takes self-control to not react. Instead, respond to the situation with élan.
Every day is not a good day – but don’t let issues back home affect your work in the office. You may have been stuck in standstill traffic that morning or experienced a 45-minute delay on your train ride, but you can’t let those frustrations affect your work. If you are in a foul mood, ensure you walk it off before you get to the office. That way, instead of ranting to your colleagues about how terrible your morning was, you can poke fun at your bad luck and give everyone a chuckle. Laughing at your unfortunate circumstances will keep the work environment positive, where ranting will add negativity.
When the situation is difficult in the short-term, adjust your vision to the long-term. Short-term situations tend to be heavy on the emotion. Making decisions or taking action based on that is not only a bad idea, but tends to feed negative attitudes. Viewing things in the long-term, on the other hand, make the challenges of the now seem much less terrible because the bigger picture reveals an exciting outcome.
Despite the rough days, there's always something beneficial about holding a job, and it's important to remind yourself of that. Take time each day to write a list of what you are thankful for. Research shows that expressing gratitude each day helps rewire the brain to think of more positive thoughts and improves overall mental health.
Hence I would like to conclude by saying that while it’s true that we can’t choose our colleagues or our supervisors. We can definitely choose the attitude with which we approach each day. After all, we can’t choose the cards we are handed. However, it's our obligation to play our best game with what we have been dealt with.
For more information click on the Request Consultation button above.
We all know communication is an active ingredient for any kind of success in life – personal or professional. There is absolutely no doubting the power of good communication skills!
So the question is - how do you polish and sharpen your existing communication skills? How do you become a good communicator?
With thousands of man hours of teaching communication skills and interacting with hundreds of learners through our training sessions, we have narrowed down some proven ways that can help you become an effective communicator –
Communication is more than just talk, so it’s important to use more than just your mouth; engage on several levels – listen attentively to understand what the other person is trying to communicate, look and feel for nonverbal cues and go beyond speech.
Less is more is one of the unspoken golden rules of communication! To be an effective communicator, you need to keep things simple, straight and short – avoid jargon and long-winded sentences, speak slowly, remember to pause and wait for a response.
It’s impossible to feign interest beyond a few minutes - people always come to know when someone is not paying attention! To make sure you stay attentive you have to actually listen carefully and engage with the other person. Ask questions, offer suggestions and participate in the conversation fully – also please put your phone down and stop multi-tasking.
A smile goes a long way - it smoothens out tense situations, starts you off on a good note, relaxes the other person and ensures cooperation. Be sure to always be polite and positive in your interactions.
Just like inattention, people can sniff out a fake pretty quickly. Don’t try to behave like someone else or put on an act – not only is it exhausting to keep up, there is a real chance that you will be perceived (or branded) as someone untrustworthy. Always make sure your actions match your words, follow up on your promises and be straight forward with your words.
Communication is not rocket science, a lot of it are things that are already accepted as good manners and age-old social behaviours. So, you might ask – whats all this fuss about learning communication skills?
Well, we can tell you from the point of view of communication trainers!
Most people already have some communication skills – a training or a session would hone these, remind them about some dos and don’t and fix some obvious problems.
Some others are stuck in negative patterns of speech and body language – our programme can help them see their weaknesses and fix them too.
And then there are some skills like public speaking and presentations which you can learn really well with the help of experienced coaches and facilitators.
If you frequently feel that your communication skills are letting you down or if you feel you need to become a better communicator at work, then training will undoubtedly be beneficial!
Get in touch with us to find out more details by clicking on the Request Consultation button above.
communication skills (noun)The ability to convey or share ideas and feelings effectively.
To simplify, we have started the article with a universally accepted definition, but the word communication doesn’t need to be explained. From the first cry of a baby to the last look at the end of our lives – we communicate with our entire being! It’s a concept that is learnt, expressed and understood on a subconscious level.
No matter what we do, where we live and who we deal with – apart from the time we spend sleeping, our daily lives are full of different types of communication. Even when you are not speaking to someone directly, your physical presence can communicate a wealth of information.
For the sake of simplicity, let us start with breaking down communication into 4 broad categories –
This is the most obvious form of communication – talking! Everything that involves the spoken word comes in this category – from phone calls to intimate one-on-one conversations to speaking to a crowd.
Apart from your words, people you talk to also pick up your message subconsciously from your body language, tone, eye contact, posture, and other non-verbal cues. Are you confident or are you lying or are you trying to be sarcastic – these are unuttered realities that can only be felt and not heard. But together with the spoken word, they are essential to understanding the real message!
As the name suggests, this refers to anything that involves the written word. Emails, letters, brochures, articles – all types of printed, handwritten and online writing convey the writer’s thoughts to his / her readers.
This refers to everything that you see that conveys a message – from graphic designs to road signs to colours, everything has a meaning which usually sends out signals that come from cultural or historical significance. An example of this is the colour red which means danger in some situations but luck and fertility in others.
Reading our morning paper, navigating traffic, replying to emails, gossiping with colleagues, arguing with the boss, sitting down to dinner with loved ones or kissing goodnight to your children – every single act is a form of communication.
It’s no wonder that good communicators make better friends, colleagues, bosses, spouses, and parents – and overall success in life and at work!
This is especially true in a professional setting where, how you deal with peers, bosses and management, plays a huge role in making you successful. Because to communicate well at work ensures that you get your job done, achieving your goals and ultimately making more money!
There is no doubt that good communication abilities can be immensely helpful! However, you need to move beyond this and start thinking about polishing your skills.
This almost automatic nature of communication has given rise to the misconception that communication skills are inborn and cannot be learnt or improved upon. This is not correct! With the right training and some effort, it is entirely possible to become a better communicator.
This is exactly what we do at Soaring Eagles! We offer in-depth sessions to individuals and groups, which will help them understand their weak communication spots and gently hone their skills in an in-depth and result-oriented manner.
To find out more click on the Request Consultation button above.
From Steve Jobs quotes to funny memes of miscommunication – every day we are bombarded with the message that good communication skills are critical to success. And to be honest, they absolutely are!
There are countless stories and examples of how failure to communicate resulted in losses and how leaders with exceptional soft skills lifted companies out of staggeringly bad situations by motivating their teams.
While our daily lives might not be so dramatic, common sense suggests that when you are surrounded by people then communicating with them is a skill that must be paid attention too.
So, if you feel you are lacking in the communication department, then these easy-to-follow suggestions put together by SoaringEagles trainers are just the thing for you:
Cracking a mistimed joke in a serious meeting; being overfamiliar with a client or laughing after missing a deadline – these are just some of the examples of how not to communicate!
The first step to improving your communication skills is to tailor your talk to who, where and when of any conversational scenario. Try to find out as much as you can about what’s going on with the person or the situation before you jump into a conversation.
Nothing is as off-putting as talking to someone who is not paying any attention! Communication is a two-way process, and you have to learn how to listen actively to practice it successfully.
Most people like to talk – its true! We tend to overcommunicate; give extra information; spice up facts to make them more interesting or just digress from the actual point of the conversation. All of this ultimately dilutes the main message we want to put across.
To improve your communication, you need to start practicing brevity today. As you go along, you will find that people understand you more clearly.
A lot of your communication happens non-verbally – everything from your eyes to how you stand and your gestures convey cues that are picked up and decoded subconsciously by people. And it all adds up with your verbal message to make up the whole package.
To improve your overall communication skills be aware of your non-verbal cues; observe the same in others and try to project a body language that is confident and friendly.
Do you want to be someone who always criticizes, cribs or complains? No? Well, neither does anyone else. While everyone has bad days, and no one expects you always to be grinning ear-to-ear, a smile and a positive attitude will certainly make people around you happy.
Whether it is a text message or a pitch deck, always keep some time aside to check and recheck very piece of communication that you send out. Even in conversations, curb your enthusiasm and think before you speak.
Communication is a part of every single interaction we undertake, so there are plenty of examples of good and bad communication methods all around us. To improve your communication skills, you need to, first and foremost, notice how others are communicating around you – that should be enough to get you started in the right direction.
Sometimes the DIY approach (do-it-yourself) to improving communication might not be useful in your situation. For example – if you are starting a new job or getting ready for entrance exams. If you need results fast, then we recommend getting hold of professionals – like us!
For more details, click on the Request Consultation button above.
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