communication skills (noun)The ability to convey or share ideas and feelings effectively.
To simplify, we have started the article with a universally accepted definition, but the word communication doesn’t need to be explained. From the first cry of a baby to the last look at the end of our lives – we communicate with our entire being! It’s a concept that is learnt, expressed and understood on a subconscious level.
No matter what we do, where we live and who we deal with – apart from the time we spend sleeping, our daily lives are full of different types of communication. Even when you are not speaking to someone directly, your physical presence can communicate a wealth of information.
For the sake of simplicity, let us start with breaking down communication into 4 broad categories –
This is the most obvious form of communication – talking! Everything that involves the spoken word comes in this category – from phone calls to intimate one-on-one conversations to speaking to a crowd.
Apart from your words, people you talk to also pick up your message subconsciously from your body language, tone, eye contact, posture, and other non-verbal cues. Are you confident or are you lying or are you trying to be sarcastic – these are unuttered realities that can only be felt and not heard. But together with the spoken word, they are essential to understanding the real message!
As the name suggests, this refers to anything that involves the written word. Emails, letters, brochures, articles – all types of printed, handwritten and online writing convey the writer’s thoughts to his / her readers.
This refers to everything that you see that conveys a message – from graphic designs to road signs to colours, everything has a meaning which usually sends out signals that come from cultural or historical significance. An example of this is the colour red which means danger in some situations but luck and fertility in others.
Reading our morning paper, navigating traffic, replying to emails, gossiping with colleagues, arguing with the boss, sitting down to dinner with loved ones or kissing goodnight to your children – every single act is a form of communication.
It’s no wonder that good communicators make better friends, colleagues, bosses, spouses, and parents – and overall success in life and at work!
This is especially true in a professional setting where, how you deal with peers, bosses and management, plays a huge role in making you successful. Because to communicate well at work ensures that you get your job done, achieving your goals and ultimately making more money!
There is no doubt that good communication abilities can be immensely helpful! However, you need to move beyond this and start thinking about polishing your skills.
This almost automatic nature of communication has given rise to the misconception that communication skills are inborn and cannot be learnt or improved upon. This is not correct! With the right training and some effort, it is entirely possible to become a better communicator.
This is exactly what we do at Soaring Eagles! We offer in-depth sessions to individuals and groups, which will help them understand their weak communication spots and gently hone their skills in an in-depth and result-oriented manner.
To find out more click on the Request Consultation button above.
From Steve Jobs quotes to funny memes of miscommunication – every day we are bombarded with the message that good communication skills are critical to success. And to be honest, they absolutely are!
There are countless stories and examples of how failure to communicate resulted in losses and how leaders with exceptional soft skills lifted companies out of staggeringly bad situations by motivating their teams.
While our daily lives might not be so dramatic, common sense suggests that when you are surrounded by people then communicating with them is a skill that must be paid attention too.
So, if you feel you are lacking in the communication department, then these easy-to-follow suggestions put together by SoaringEagles trainers are just the thing for you:
Cracking a mistimed joke in a serious meeting; being overfamiliar with a client or laughing after missing a deadline – these are just some of the examples of how not to communicate!
The first step to improving your communication skills is to tailor your talk to who, where and when of any conversational scenario. Try to find out as much as you can about what’s going on with the person or the situation before you jump into a conversation.
Nothing is as off-putting as talking to someone who is not paying any attention! Communication is a two-way process, and you have to learn how to listen actively to practice it successfully.
Most people like to talk – its true! We tend to overcommunicate; give extra information; spice up facts to make them more interesting or just digress from the actual point of the conversation. All of this ultimately dilutes the main message we want to put across.
To improve your communication, you need to start practicing brevity today. As you go along, you will find that people understand you more clearly.
A lot of your communication happens non-verbally – everything from your eyes to how you stand and your gestures convey cues that are picked up and decoded subconsciously by people. And it all adds up with your verbal message to make up the whole package.
To improve your overall communication skills be aware of your non-verbal cues; observe the same in others and try to project a body language that is confident and friendly.
Do you want to be someone who always criticizes, cribs or complains? No? Well, neither does anyone else. While everyone has bad days, and no one expects you always to be grinning ear-to-ear, a smile and a positive attitude will certainly make people around you happy.
Whether it is a text message or a pitch deck, always keep some time aside to check and recheck very piece of communication that you send out. Even in conversations, curb your enthusiasm and think before you speak.
Communication is a part of every single interaction we undertake, so there are plenty of examples of good and bad communication methods all around us. To improve your communication skills, you need to, first and foremost, notice how others are communicating around you – that should be enough to get you started in the right direction.
Sometimes the DIY approach (do-it-yourself) to improving communication might not be useful in your situation. For example – if you are starting a new job or getting ready for entrance exams. If you need results fast, then we recommend getting hold of professionals – like us!
For more details, click on the Request Consultation button above.
No one can deny that effective communication skills hold the key to a frictionless life. Whether you are bargaining for vegetables or negotiating your next big deal – regardless of the situation, dealing with people is a critical part of our lives.
In this article, we will concentrate on communication skills that matter in the work environment. No matter which industry you are in or what your designation is, communicating effectively with your colleagues, subordinates, and superiors is critical to keeping your career graph pointed upwards.
So, without further ado, here are the top 7 communication skills that you NEED to have to conquer your workplace –
Good communication starts with listening AND understanding what the other person is saying. But listening doesn’t mean just presenting the optics of hearing; to understand what the other person is saying you need really pay attention and listen actively.
Soaring Eagles Pro Tip: Active listening means listening closely, asking follow-up questions and sometimes clarifying the point by repeating some points.
In a work situation, where everyone has a job that they are rushing to get done, its best to be clear and concise. No matter what, you need to make sure that your point/message is put across clearly and understood correctly.
Soaring Eagles Pro Tip: It pays to formulate what you want to say in advance and to use clear, jargon-free language to put your point across.
Non-verbal communication is as essential as the words you say. Eye contact, gestures, body stance, and your tone all communicate as much as the actual content of your conversation. You need to cultivate a relaxed and friendly body language and maintain eye contact to make the person feel comfortable.
Soaring Eagles Pro Tip: Always notice the body language of the other person – it is sure to give you a deeper understanding of what they want to put across and also what they want to hide.
A smile goes a long way in making communication smoother! Be sure always to approach people in a friendly manner – this includes the tone, facial gestures, and a personal greeting.
Also, in a work environment, it pays to err on the side of formality and maintain respectful mannerisms. Language should be clean, and you should refrain from activities that show disrespect – such as texting while talking to someone or interrupting conversations.
Soaring Eagles Pro Tip: Whether you are having a face-to-face conversation, a phone call or an email exchange, make it a habit to start conversations with a greeting and a personal question. It just takes a minute but sets a friendly tone for the rest of the relationship.
Different situations demand different types of messaging and mediums of communication. For example – arranging a team meeting doesn’t require an individual phone call to the entire team members, short text or email invite with the theme of the meeting is enough. However, if you are trying to negotiate a deal with a client then phone calls followed by a detailed email might be more useful.
Soaring Eagles Pro Tip: Regardless of what medium you choose, never write a message or an email in a hurry or send without double checking.
There will always be stressful times at work – in fact; the modern, fast-paced workplace is prone to extra stress. In these situations, losing your cool will only make matters worse, and in the long run, it might even give you a negative reputation.
Soaring Eagles Pro Tip: Practice positivity and embrace some basic forms of stress relief which you can use to your advantage during difficult times.
And lastly, always plan and edit what you want to say or write. This might seem obvious, but we decided to include it as most people get into trouble because they have a habit of saying the first thing that comes in their mind. While this might be construed as being genuine and straightforward in most situations, in a work scenario, it is important to think things through before you put them out in the world.
Soaring Eagles Pro Tip: Try to formulate and write down some points before important conversations. Also, always re-read messages and emails before you hit send.
Are you constantly facing off with colleagues? Is your boss cutting you out of important work assignments? Do you feel that you frequently say the wrong things or are misunderstood?
Yes? Then you might need some help polishing your communication skills.
If you want to RESET your professional life, click on the Request Consultation button above.
Is your child having trouble managing time, assignments, and/or an increasing workload? Is your child feeling overwhelmed, shutting down and/or having fights at home? Is your child struggling to organize work, forgetting work, or lacking longer-term planning skills? Is your child not meeting their academic potential? Studying more hours or studying harder may not be the answer – they need to learn to study smart.
This Smart Study Skills program builds greater self-awareness of how they learn most effectively and provides exposure to the tools to be more efficient and effective in their work. Gaining mastery of study skills is critical for every student and once mastered, transforms them into independent learners who have the skills to be fully responsible for their own academic success. On completion of this program, you will not just find that their grades more accurately represent their intellectual potential, you will also see a growth in overall self-esteem, confidence, and the willingness to try new things.
Day 1 – Know how you learnThe focus will be on learning how our brain works and how everyone has different attitudes towards learning; understand growth vs. fixed mindsets and learn how to do an accurate self-assessment
Day 2 – The right way of learningThe focus will be on understanding how information needs to be processed for effective learning. Students will learn steps for learning in the right way for better understanding and recall.
Day 3 – Techniques to learn better in classThe focus will be on learning specific skills for being more effective in the class in terms of listening, taking notes and asking questions.
Day 4 – Best techniques for better recallThe focus will be on learning very effective techniques for enhancing memory and recalling information as required for exams and other evaluation methods.
Day 5 – Managing studies better and goal settingThe focus will be on figuring out how to plan our study and manage time better. Students will also learn how to manage their anxiety so as to remain positive and do well in exams. Students will set their goals and action plan for better academic performance.
For any queries, you can WhatsApp us by clicking the button above.
You might feel that the word etiquette is a tad old-fashioned or it might conjure up the dining room scene from pretty woman; but in the business world, etiquette is more to do with presenting yourself in an acceptable, professional manner and, believe us, it is mighty important to keep things running smoothly – think of it as a social lubricant that is essential in an office filled with all types of people.
Some of it is basic common sense, but nevertheless, we have put together a handy list of the essential etiquettes that will stand you in good stead no matter where you work.
Most corporate environments have dress codes for a specific reason; to ensure you represent the company in a certain manner. The same extends to your personal image within the company too.
So, do ensure that you wear well fitted and fresh clothes and keep your entire look updated and simple - this includes everything from your hair to your accessories.
First meetings matter a lot – they can set the tone for the rest of your working relationship with the other person! Be sure to introduce your self in a clear and concise manner, preferably with your visiting card.
Depending on the situation, do take out the time to get to know some personal details about the person – it might get you started on a positive note or at the very least help the other person remember you better the next time around.
Punctuality can never go out of style. As a fresher (or for that matter even as a CEO) you need to respect people’s time.
In case you feel, that a delay is unavoidable then do call ahead and apologise and reschedule – don’t make the other person wait!
Yes, we know gossip is inevitable when people come together. However, it's best to stay away from internal office politics for as long as you can.
Over time you will, of course, make friends and fall into cliques, but make it a policy to discourage gossip and negative conversations about your colleagues. You never know whom you might have to work with next!
We deal with hundreds – if not thousands - of emails every month. One tends to just type quickly and hit send – especially when time is short. A minute extra spent rereading your mail will save you potential embarrassment down the line! Also, never put down controversial statements on mail. I am sure you have heard enough news stories about embarrassing email leaks which cost people their jobs and reputations.
Don’t send emails without checking them first – especially when you are sending them to large groups.
Until you get your own cabin, chances are you will be sharing an open space with lots of people. To get along with every one do keep some things in mind –
Never eat at your desk
Don’t hold conversations on the speakerphone
Don’t interrupt colleagues with conversation when they are working
Keep your workstation/desk tidy
Even if you are among friends, an office environment demands clean language. Overtly informal behaviour and abusive language can land you in hot water. Stick to safe, formal language and tone when you are not sure of your audience.
Sprinkle your day with lots of smiles, thank you and please and you will be sure to get along with everyone just fine.
Changing times and norms are making work environments faster and more hectic. But even in all this modern chaos, professional behaviour has an important place. Basic etiquettes ensure that you become a valued colleague – after all don’t we all want to work with people we like and get along with?
Are you 100% ready for your first job? If you want to polish up your soft skills and start your corporate career on the right note, then one of our structured programmes will be perfect for you!
To know more click on the Request Consultation button above.
People often read up about happiness, try all the happiness hacks and yet make very little progress in feeling happy.
We often forget that happiness is an inside job and no one else can make us happy other than us. Happiness begins with taking care of our thoughts and feelings.
The society has a very broken formula for happiness. We often attribute our happiness to things outside of us. Our relationships, our career, our bank balance. Often forgetting that happiness is an inside job and no one else can make us happy other than us.
Top five things to give up immediately if you want to be successful are:
Listen closely to what you say to yourself when things don’t go the way you had expected them. Do you blame, criticize yourself? Do you label yourself as a failure?
The one person who needs your love and compassion the most is you, yourself! Use positive affirmations. Affirmations are short positive sentences about ourselves and our future to help you get through challenges.
Speak kindly to yourself. How would you support if one of your closest friends was struggling? Would you blame the person, ridicule them, be unkind to them? The answer is mostly No. Yet, we end up treating ourselves harshly.
Be your own best friend and your own cheerleader first. Learn to love yourself unconditionally. Only when we fill our hearts with self-love, will the love spill into all our relationships with other people. Your relationship with yourself is the most important relationship you will ever have.
Are you a procrastinator? It’s imperative to use our time well. We mostly procrastinate when we find the task overwhelming, unpleasant or when we aren’t self-disciplined.
The best way to stop procrastinating is to start with the most difficult task first. once we get done with the most challenging task, the rest seems relatively easy.
If you have difficulty managing your time, divide your time into smaller blocks to get work done. For example, you may have four blocks of thirty minutes each to get the most important and urgent tasks completed first when you start your day.
Do not compare someone’s social media life to your real life. Take a social media detox occasionally. Ditch your mobile apps and go for a walk instead. Today instead of texting your friend on Whatsapp, call the person instead. Ask someone, how they are and genuinely listen to what they have to say.
Do not indulge in gossip. Instead, use that time to educate yourself. Watch documentaries, read books. Decide to spend your time wisely. After all, we are the books we read, the movies we watch, the conversations we have.
Excuse yourself from the negativity and drama that surrounds you. Spend your time expressing gratitude for the abundances in your life, Practice meditation, exercise, engage in activities that make you lose track of time and bring you pleasure.
Stay away from people who drain your energy or bring you down. Do not judge others too. We judge others because we want to feel good about ourselves. Things we judge in others are things we haven’t accepted in us. Ask yourself, Why is this person triggering me? What does it remind me of that I haven't accepted in myself?
One of the major cause of unhappiness, dissatisfaction, and diseases is stress. Release the need to be perfect. Release the need to be in control. There are going to be situations and problems in our lives over which we will have no control or very little control.
Stressing over situations or problems over which we have no direct control is a waste of time and no matter how much we try, we will only end feeling frustrated and exhausted. We must realize that no matter what the problem is, we always have a choice.
Sometimes, the only choice we have is to control our thoughts, feelings, and behaviours. Learning to be decisive can reduce stress significantly.
Happiness and stress are both choices we make every day. We must learn to choose wisely. Life is ten per cent of what happens to us and 90 per cent of how we respond to it.
Lastly, I would like to end up with a quote:
“Very little is needed to make a happy life; it is all within yourself, in your way of thinking." - Marcus Aurelius
If you need help with any of the above or other things that are holding you back, reach out to us. Click on the Request Consultation button above.
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